Welcome to the Olsmed official website！Service Hotline:+8615515553830
Olsmed Available for the User Service Center7x24h customer service hotlineTelephone response, expert seats, advanced CRM customer relationship management system, on-site support, active prevention services, etc., provide customers with professional and timely after-sales guarantee.
Olsmed has established a direct engineer service team with independent knowledge and technology covering scientific research, animal health, clinical medical and other disciplines in major regions and cities across the country. It not only responds to every service application in a timely manner, but also actively prevents it. Every detail of the device running.
7 x 24-hour service hotline quickly responds to customer needs, and service teams all over the world provide professional technical support.
Equipment products are provided for free installation and use training after delivery.
Olsmed provides lifelong technical support for the products sold through on-site teaching, remote guidance, etc.
Olsmed's lifelong repair service for the products sold, free repair of products that are not guaranteed.
Restoration of factory return to the factory outside the warranty period or outside the warranty scope will only charge accessories, labor hours and round trip related fees; if the number of training sessions or the provision of mobile phones and other services is increased, relevant door-to-door service fees will be charged.
Olsmed provides paid calibration services for the products sold, and supplies are provided with accessories and consumables at preferential prices.
Free installation and use training after product delivery
Olsmed provides lifelong technical support for the products sold through on-site teaching, remote guidance, etc.
Olsmed's lifelong repair service for the products sold, free repair of products that are not guaranteed
Restoration of factory return to the factory outside the warranty period or outside the warranty scope will only charge accessories, labor hours and round trip related fees; if the number of training sessions or the provision of mobile phones and other services is increased, relevant door-to-door service fees will be charged.
In order to meet customers' ever-changing application needs, Olsmed can expand the product application range and improve the overall performance of the equipment through software and hardware upgrades, updates core components, etc.
In order to save the purchase cost of customers' new machines, Olsmed launched an old-for-new service for three types of old and old-style positioning devices, anesthesia machines and ventilators purchased by customers.
In order to facilitate customers to solve the problem of failures in other brands of products during use, Olsmed can provide customers with cost-effective repair services based on solid maintenance capabilities.。
Olsmed provides extended warranty services for the products sold. Customers can extend the warranty period of the product through the extended warranty services they purchase. Consumables, accessories and some modules are not applicable to this extended warranty project.
No. 133 Yaozhai Road, Jinshui District, Zhengzhou City, Henan Province.
24-hour hotline：+8617630213686
Address: No. 27, Biomedical Industry Base, Zhongguancun Science and Technology Park, Daxing District, Beijing
24-hour hotline：+8615515553830
Address: No. 19, Alishan Road, Songshan Lake Park, Dongguan City, Guangdong Province
24-hour hotline：+8615515553830
Address: No. 168 Xutang Road, Songjiang District, Shanghai
24-hour hotline：+8615515553830
1、Olsmed provides warranty services for all hardware products in the product packaging if they comply with Olsmed's warranty. This service is limited to products with quality problems and does not include indemnification of any direct or indirect losses caused by loss of interests of purchasers and other unexpected circumstances;
2、Olsmed's provision of warranty services in accordance with this warranty policy shall not exceed the actual purchase price of the product by Olsmed in the event of a dispute;
3、Olsmed only provides the services promised in this after-sales service policy and regulations, and is not responsible for any agents or partners who make commitments beyond the content of this after-sales service policy and regulations;
4、The rules not listed in this after-sales service policy regulations shall be implemented in accordance with the provisions of the relevant national consumer rights protection law;
5. Olsmed reserves the final right to interpret this after-sales service policy regulations;
No. 133 Yaozhai Road, Jinshui District, Zhengzhou City, Henan Province.
Service Hotline：+8617630213686 / Sales Email：mart@olsmed.com
Address：No. 133 Yaozhai Road, Jinshui District, Zhengzhou City, Henan Province.
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